Thank you for shopping with Pellows Saws & Mowers.
In some cases, you may need some help returning an item. The following information will help you process your return.
No returned merchandise will be accepted without a Return Number. To obtain a Return Number and Shipping Instructions, please call and speak with our Sales Staff.
We will credit you in the same way as your original payment within 12 business days of receiving the returned item.
You may return any “unopened” products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid via Australia Post or other Method it instructed. Using a Different shipping method will often result in delays and damages that impact our ability to process your refund.
“Opened” and unused products and accessories in their original packaging can be returned within 30 days of delivery* but will be subject to a 30% restocking fee to cover testing, cleaning, and repackaging expenses. Simply return the item. Via our Instructed Postal Method. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund.
* Combustion engine powered equipment cannot be returned once it has been Fuelled or oiled due to shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized Warranty Repair Centre for repair which may be covered under warranty.
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective.
In most cases, it is a simple issue that can be fixed over the phone. You are also welcomed to contact the manufacturer’s customer service departments. They have technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized Service Centre for repair which may be covered under warranty.
Terms & Condtions
Please note that stock information , Specifications or Pricing can change without notice so please contact us if you have & questions or concerns.
If an order is placed, and the pricing is found to be incorrect, no items will be shipped and a refund will be issued.
Dispatch & Delivery
Dispatch will be processed within 2-4 days of the order being placed, if there are stock issues not allowing the order to be fulfilled the customer will be notified & refunded if necessary.
We Deliver to the address supplied at the time of the order,
Delivery times may vary depending on delivery method & Delivery location.
Delivery ETA are an estimation not a guarantee, if you have not received your order within 30 Days of dispatch contact the carrier.
We try to inform you of any shipping delays & we are not liable for any shipping damages caused by the carrier do not sign for any damaged goods that have been delivered by the carrier.
Join our mailing list
Subscribe to receive exclusive offers and new product information